What vaccines are required for a dog to enter your facility?

For boarding, daycare, and play dates, dogs must have current records for:

• Rabies vaccination or a Rabies titer test completed within the past 12 months

• DHPP/DH2PP (Distemper) vaccination or a Distemper titer test completed within the past 12 months

• Bordetella (Kennel Cough) vaccination

We accept titer testing in place of Rabies and DHPP/DH2PP vaccinations, provided the test was completed within the last 12 months and shows adequate immunity.

Proof of vaccination or titer testing can be uploaded through your client portal, emailed to us, or provided on the day of your booking.

Tick and flea prevention is strongly recommended but not required. Heartworm prevention is also optional.

Please note that vaccination requirements do not apply to private training appointments.

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What should I bring for my dog?

We ask that you bring your dog’s food portioned out in zip lock bags. Please do not switch to new food; continue with the same food from a week before. Freezer space is available for raw. Treats are also welcome.

 

Probiotics are a fantastic addition to your pet's vacation packing list! They're like tiny, friendly travel companions for their tummy, ensuring that even while they're away from the comforts of home, their digestive health is being cheered on. 

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Avoid bringing dishes unless your dog uses a slow-feeding bowl. If your dog needs a raised feeding stand, you can bring it as well. Please note that our feeding system is raised off the ground by 8 inches.

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For toys or mementos, avoid bringing favorite or irreplaceable items in case they get lost or damaged.

 

We recommend sending your pup with a blanket that smells like home. We do provide cot duvet covers. Please let us know if your dog has a tendency to rip blankets.

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​Bring a jacket for those cooler days. Belly covers for those sensitive to grass or reach out for a specialized care package.

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Do you provide bedding?

We offer various types of bedding, including raised beds and fleece blankets and cot duvet blankets. If you bring bedding from home, ensure it is labeled and replaceable. For large beds, please use a removable cover and wrap the inside cushion with a garbage bag sealed with duct tape, as we wash a lot of bedding daily and cannot wash large cushions.

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How old must my dog be to board with you?

Your dog can board with us once they are fully vaccinated.

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Does my dog need to be spayed/neutered to board?

Dogs over 12 months old must be spayed/neutered to board, some exceptions apply. Unneutered males under 12 months may need a trial run before acceptance. Females who have had their first heat but are not yet spayed will not be accepted.

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I have never boarded my dog before and am uncertain how they will adjust. What should I do?

Most dogs adjust well to our facility, especially if they are social. We require a meet and greet session where your dog spends the afternoon with us (3-4 hours). During this time, we'll assess their sociability by introducing them to our pack members gradually one at a time. We ask that you bring their breakfast to ensure they will eat their lunches while in our care. We'll also observe how they adapt to a kennel environment. If your dog experiences separation anxiety, reach out to us prior to making a reservation.

 

Do you accept dogs that are not social?

We use social time to keep dogs active and happy. We can work with shy dogs to help them adjust. For the safety and well-being of all our guests, dogs that exhibit aggression towards others are provided with a specialized non-social package. This includes individual playtime and attention. Additionally, we offer a comprehensive board and training program to address and manage behavioral concerns.

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How large are your dog suites?

Our kennels are in two sizes, 4’ x 5’,  4' x 6' and 4' x 9'. 

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Are your play yards secure?

Absolutely. Our play yard walls are 7 feet high. If your dog is a digger or jumper, please let us know before booking.

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FEEDING

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How often do you feed the animals in your care?

We feed the animals twice daily, in the morning and late afternoon/evening, Exceptions are applied for special needs and puppies.

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Am I Required to bring my pet’s food?

Yes, you need to bring your pet’s food.

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Can you accommodate food that needs refrigeration (e.g. canned food or raw food)?

We can refrigerate food no extra fee. Please package meals in individual food storage bags (no plastic or Tupperware containers).  For special diet inquiries, please email us before booking.

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We give our dog a supplement with his meal. Is this possible when boarding?

Yes, we can add supplements, treats, or canned food to your dog’s meal. Please include instructions in your online booking and inform us at drop-off. Label all items you bring.

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Can you accommodate boarding two dogs together?

We have special kennels with social walls, when two dogs come from the same household, we make sure they are kennels side by side so that during there stay they can be together. Please note, all meals are fed in their own individual kennel separately, so that each dog can take there own time to eat.

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MEDICATION

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What types of medication do you administer?

For a small fee, we will administer medications such as pills, eye/ear drops, topical creams, special shampoo, and powdered supplements/vitamins/oils which need to be added to food.

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Late Fee Policy:

Our pick-up and drop-off are all by appoitment. Any pick-ups, or drop-offs outside of the scheduled windows will be considered late. Your intended pick-up, and drop-off, times must be communicated to us at least 24 hours before the actual pick-up or drop-off.

 

Our late fee policy is $10, for every 10 minutes you arrive after the previously arranged pick-up/drop-off time, up to a maximum of $60. We will not accept customers 60 minutes later than our closing times, ie 11:31 AM and 6:31 PM. Any customers arriving past these times will not be served and must pick up their pet during our next available pick-up/drop-off appointment.

Late fees are as follows:

If your pickup time was 9:30 AM and you arrived at 9:45 AM 15 minutes late your fee is $10 plus HST

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If your pickup time was 9:30 and you arrive at 9:55, 25 minutes late, your fee is $20 plus HST